Terms & Conditions of Alcatraz Wine Merchants

Your use of this Web Site is subject to your acceptance of the terms and conditions set out in this legal notice ("Terms") and we advise you to read them carefully. If you DO NOT agree to be bound by these Terms please exit this Web Site immediately. We draw your attention to our Privacy Policy which is also available on this Web Site.

Introduction to Alcatraz Wine Merchants

This Web Site is operated by Alcatraz Wine Merchants on behalf of Tomato Tree Ltd (together referred to as "We" or "Us").

Operation of changes to the Web Site

We reserve the right to change the format and content of this Web Site or terminate or suspend the operation of this Web Site at any time.

This Web Site contains links to other websites for your convenience ("Linked Sites"). Those Linked Site are outside of our control and as such, we do not accept responsibility or liability for their content, materials, products or services or warrant the accuracy or security of those Linked Sites.

We may change these Terms from time to time and any such changes will be published on this Web Site ("New Terms"). It is your responsibility to review these Terms each time you access this Web Site as, after publication, you will be deemed to have accepted and be bound by any New Terms.

Intellectual Property Rights

Unless otherwise indicated, all intellectual property rights, including copyright, in the Web Site design, text, graphics, sounds and other content and the selection and arrangement of these belong to Alcatraz Wine Merchants, its parent, subsidiary or sister companies or its licensors ("Owner").

Except where permitted, no part of any material on this Web Site may be reproduced, modified, distributed or republished in any form, including storing it in an electronic medium whether or not temporary or incidental to some other use, without the prior consent of its Owner in writing. In any event, no intellectual property or other rights will be transferred to you.

You are authorized to download one copy of the material on this Web Site onto one computer for personal, non-commercial use only. In doing so you are not permitted to remove or amend any trademark, copyright or other proprietary notice.

Warranty and Liability

We do not represent or warrant that the information and materials contained on this Web Site are accurate, complete or current or that the use of this Web Site, or any Linked Site, is free of risk of viruses or other damage. It is your responsibility to establish such procedures for data backup and viruses checking as you consider necessary.

Except as set out in these Terms, there are no other applicable warranties, conditions or other terms, express or implied, statutory or otherwise, and any and all such terms are hereby excluded to the maximum extent permitted by law.

We do not accept any liability for any indirect or consequential loss, howsoever arising, even if we had previous knowledge of the possibility of such loss.

Competitions and Prizes

From time to time Alcatraz Wine Merchants may run competitions, free prize draws and/or promotions ("Competitions") on this Web Site. Such Competitions will be subject to additional terms and conditions that will be posted on this site and by accessing, entering or participating in Competitions you agree to be bound by them.

  • All prices are inclusive of UK VAT.
  • Promotional offers and prices are as stated, with no further discounts available.
  • Although we endeavour to ensure that all pricing information on this website is accurate, occasionally an error may occur and goods may be mis-priced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.
  • We reserve the right to adjust prices, offers, goods and specifications of goods at our discretion at any time before (but not after) we accept your order. Where an end date is specified on any offer on the website, it is intended as a guide only. We reserve the right to change prices at any time.

Questions or Complaints

If you have a question or complaint please contact us via email at wines@alcatraz.co.uk or write to us at Alcatraz Wine Merchants, Tomato Tree Ltd, 20 Branksome Business Centre, Poole, United Kingdom, BH12 4BQ. All complaints will be acknowledged within 48 hours and you can expect a full resolution of your complaint within a further 72 hours. You will be kept informed if there is any delay beyond this. Each complaint will be treated as confidential and will be attended to by a senior manager or director.

Law and Jurisdiction

These Terms are governed by and are to be interpreted in accordance with English Law and in the event of any dispute arising in relation to these Terms or this Web Site the English Courts shall have exclusive jurisdiction.


  • We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.
  • Our website includes systems to check your order against the delivery or collection store's current range but we cannot guarantee the availability or otherwise of any product at any store. In the event that a product is unavailable when you place your order, we shall contact you to arrange replacement, or another acceptable arrangement for the completion of your order.
  • The placing of an order anywhere on our website does not constitute a contract, which is made only when we accept your order and process payment.
  • We reserve the right not to accept any order.
  • Our minimum purchase is 6 standard bottles or their equivalent (9 litres) of wines and spirits, any mix. This minimum purchase does not apply to Gift Solutions packs, which are sold separately.
  • All goods are offered subject to availability. We cannot guarantee the availability of specific vintages.
  • Products sold to trade customers are only for resale within the EEA.


  • For orders of all items (except Gift Solutions gift packs, see separate section) we normally guarantee delivery within seven days of your order except where indicated. However, if it is not possible to come to a mutually agreeable delivery arrangement within this timeframe delivery may take longer.
  • We may use an independent courier. The courier will attempt to deliver twice. Your order will be returned to our warehouse if they have not been collected from the courier 3 days after the second delivery attempt, and we reserve the right to pass on the cost of redelivery in this event.
  • Mainland UK delivery is free for orders of six or more bottles of wine, spirits and/or Champagne. Deliveries to Northern Ireland, the Isles of Scilly, Isle of Man and Scottish Islands are charged at £7.50. Different rates apply for “Gift Solutions” gifts, see separate section.
  • We do not deliver to the Channel Islands or destinations outside the UK.

Crime prevention

For the purposes of the prevention or detection of offences, and/or the apprehension or prosecution of offenders, we may share any information that we collect with the Police, other public or private sector agencies or representative bodies in accordance with the relevant legislation. Information shared in this way will not be used for marketing purposes.

Reviews, Comments and Content

  • Users of this website may post reviews, ratings, comments and other content. This right is extended on condition that the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable. Specifically, content should not include software viruses, political campaigning, commercial solicitation, chain letters or mass mailings.
  • You may not use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any content.
  • We reserve the right, but not the obligation, to remove or edit any content.


These Web Site Terms (and any other terms and conditions referred to therein) constitute the entire agreement between us and you concerning its subject matter and supersede any prior agreements relating to such subject matter. You may not in any way vary or amend these Terms.

If any provision of these Terms is unlawful, void, or for any reason unenforceable then that provision shall therefore not form part of this agreement and shall not affect the validity and enforceability of any remaining provisions, which shall remain in full force and effect.

© 2016 Tomato Tree Ltd, 20 Branksome Business Centre, Poole, United Kingdom, BH12 4BQ. All Rights Reserved.